Platform Operations Analyst

About us

Tally is an exciting FinTech, transforming the way we all view money forever. At Tally we want to give customers a choice. We believe people deserve to use money that holds its value and remains in their control. This is fundamental to an individual's financial wellbeing and more broadly promotes savings and productivity in society.

Tally is a full reserve banking platform that uses physical gold as asset-based money. Tally as a digital currency is available to save, send and spend seamlessly through the existing global banking ecosystem. Customers receive individual bank accounts denominated in Tally, accessed via a smartphone banking app and with a debit card to use Tally around the world.

Building on our early experience through proof-of-concept to going live recently with our commercially scalable banking platform, we have exciting plans for further expansion and growing a world class winning team. We are looking for positive people with integrity, intelligence and a strong work ethic. You will have an amazing opportunity to join our exciting, dynamic and fast-paced culture. We are looking for extraordinary people to help deliver our extraordinary vision.

At Tally we respect each other and are driven by the same core values:

• We are driven by shared inspiration, innovation and advantages that Tally delivers for the general public and their financial ecosystem.
• We share an obsession about our customers and work with the sense of urgency to achieve our ambitious plans.
• We love to collaborate, stretch and support each other and laugh together.
• We harness the power of execution and focus on the multiple Ps formula: Purpose, Presence & People, leading to strong and sustainable Performance.
• We set ambitious yet achievable team Tally common goals and use OKRs to measure our progress. We never stop learning and celebrate our successes together.

Being part of Team Tally and sharing our values is important to us.

Role

We are looking for a high performing individual to join Team Tally as a Platform Operations Analyst. This role is the perfect opportunity to join a fast growing team reporting to the Platform Operations Manager.

The successful candidate will work across all areas of platform operations, including onboarding and KYC, fraud prevention, detection and resolution, client payments review, execution and settlement, as well as supporting customers with payment and account related queries.

Responsibilities

In this role you will be working alongside our in-house product and customer success teams in an interesting and varied role.

Your typical day will involve:

• Managing the customer onboarding process, reviewing customer applications, ensuring the validity and accuracy of provided data, review of documentation and subsequent customer communications in regards to their application;
• Conducting the regular renewal and review of customer KYC and CDD in line with regulatory requirements;
• Conducting ongoing transaction monitoring, proactively identifying and investigating suspicious transactional activity;
• Assisting customer success in regards to transactional and account based queries;
• Proactively identifying and documenting customer typologies and fraudulent use cases;
• Drafting and recording of Suspicious activity reports (SARS);
• Supporting reconciliation, audit and regulatory filing processes;
• Supporting and liaising with the product team in the development of internal platforms as well as app testing;
• Continuously looking for opportunities to improve payments and compliance operations processes.