Customer Services Representative
We are looking for a high-performing, innovative individual to join Team Tally as a Customer Services Representative, reporting to the Customer Operations Manager. The role is based in North London.
Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers and responding promptly at all times
Communicating effectively with customers through various channels.
Acknowledging and resolving customer complaints, whilst remaining positive.
Attracting customers by promoting the product and company, answering questions and addressing concerns as they arise.
Resolving issues and troubleshooting technical problems (full training is given).
Occasionally taking on other responsibilities as the need arises.
Working on a rota basis including some Saturday shifts.
What we look for in your professional skills:
Educated to degree level or equivalent (preferable), with excellent communication skills, and the ability to ‘get things done’ in a flexible, dynamic organisation.
Excellent analytical, organisational and time-management skills.
Passion for delivering high-quality customer experiences in a fast-paced environment.
Strong verbal and written communication skills (English speaking required).
Ability to communicate effectively and efficiently across a multi-disciplinary team including the ability to interface between technical and non-technical teams.
Good attention to detail with the ability to handle large volumes of information, and logically analyse and interpret data from multiple sources.
Thoughtful, systematic approach and demonstrable experience in delivering against tight deadlines.
Experience with technology and comfortable using several different tools/systems.
A keen researcher with a sharp eye for detail and a pragmatic approach to problem-solving.
The ability to work autonomously when required.
Proof of your right to work in the UK and A full DBS check will be required.
Prior experience in the financial industry is a bonus.
What you can expect from us:
● Salary Range: £26,000- £27,000 based on experience, as well as the opportunity for equity in the company
● 25 days annual leave
● A fun and vibrant office environment with one day WFH!
● Regular team lunches and socials
● Opportunities for personal growth, professional development and further training
● Competitive Workplace Pension Scheme
You will receive comprehensive training to develop your understanding of TallyMoney and our in-house systems.
We encourage any potential applicants to sign up for a TallyMoney Account to experience the many benefits it has to offer and to get a deeper understanding of the exciting role we have in the future of money.
TallyMoney is an Equal Opportunity Employer and does not discriminate based on race, religion or belief, colour, sex or gender identity, sexual orientation, age, disability, national origin, marital status, or any other basis (covered by appropriate law).
If you’re interested in finding out more, please apply with a copy of your CV and a cover letter outlining your suitability for this role to [email protected] and we’ll be in touch!
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Value of tally in GBP fluctuates in line with the gold price. Tally and TallyMoney are registered trademarks with respect to the goods and services the marks are registered for. UK-incorporated TallyMoney UK Ltd and its Guernsey-incorporated parent entity Tally Central Ltd (together “Tally”) buy, hold and sell physical gold for customers and provide the TallyMoney Accounts and the tally currency (“TAG”). Each unit of TAG represents 1 milligram of insured allocated physical gold held in high security vaults for and on behalf of the customer by Tally.
Payment Accounts with sort code and account number used to receive GBP funds transfers are issued by Transact Payments Limited (TPL), a licensed electronic money institution authorised and regulated by the Gibraltar Financial Services Commission to issue electronic money and provide payment services. TPL is incorporated and registered in Gibraltar with company number 108217 and registered office is at 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme, any customer GBP will be held in one or more segregated accounts and safeguarded in line with Part 4 of the Financial Services (Electronic Money) Regulations 2020.
Your TallyMoney debit Mastercard is welcomed at millions of locations worldwide. This card is issued by Transact Payments Limited pursuant to licence by Mastercard International Incorporated. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.
2024 TallyMoney
Value of tally in GBP fluctuates in line with the gold price. Tally and TallyMoney are registered trademarks with respect to the goods and services the marks are registered for. UK-incorporated TallyMoney UK Ltd and its Guernsey-incorporated parent entity Tally Central Ltd (together “Tally”) buy, hold and sell physical gold for customers and provide the TallyMoney Accounts and the tally currency (“TAG”). Each unit of TAG represents 1 milligram of insured allocated physical gold held in high security vaults for and on behalf of the customer by Tally.
Payment Accounts with sort code and account number used to receive GBP funds transfers are issued by Transact Payments Limited (TPL), a licensed electronic money institution authorised and regulated by the Gibraltar Financial Services Commission to issue electronic money and provide payment services. TPL is incorporated and registered in Gibraltar with company number 108217 and registered office is at 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme, any customer GBP will be held in one or more segregated accounts and safeguarded in line with Part 4 of the Financial Services (Electronic Money) Regulations 2020.
Your TallyMoney debit Mastercard is welcomed at millions of locations worldwide. This card is issued by Transact Payments Limited pursuant to licence by Mastercard International Incorporated. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.
2024 TallyMoney