1. Home
  2. Knowledge Base
  3. Tally Debit Mastercard
  4. How to Dispute a TallyMoney Card Transaction

How to Dispute a TallyMoney Card Transaction

If you’ve had an issue with a payment that was made on your TallyMoney Debit Mastercard, you can raise a dispute on this transaction. What does “raising a dispute” mean? If you notice a problem with a payment made using your TallyMoney Debit Mastercard — for example, if you were charged incorrectly or didn’t receive the goods or services you paid for — you can raise a dispute. This process helps you challenge the transaction, and in some cases, it may lead to a refund through a chargeback. 1. How do I raise a dispute on a card transaction? Before contacting us, we recommend reaching out to the merchant directly. In many cases, they can resolve your issue more quickly. The merchant may require up to 14 days to respond. If the issue is unresolved after dealing with the merchant, you can contact us to raise a dispute. ? Want to dispute a payment made to Amazon, Netflix, Apple, or Google? These companies have their own dispute processes. 2. Why do I need to contact the merchant first? We ask you to contact the merchant first because it cuts out the middleman as many disputes can be resolved directly with them. This avoids delays in resolving the issue and getting your money back. If the merchant doesn’t respond within 14 days or provides an unsatisfactory response, you can escalate the matter by contacting us. 3. How long do I have to dispute a card transaction? Mastercard rules allow disputes on transactions made within the last 120 days. Check your statements regularly to catch any errors or unauthorised charges promptly. 4. What if the merchant does not resolve the issue? If the merchant doesn’t resolve your issue after 14 days, contact us with the following details: – Your name and account number – The transaction date and amount – The merchant’s name – A brief description of the issue – Evidence of your communication with the merchant (if available) We will review your case and file a chargeback with Mastercard, if eligible. 5. What information do I need to provide to raise a dispute? To ensure we can process your dispute efficiently, please provide: – Your name and TallyMoney account number – The date and amount of the transaction – The name of the merchant – A short explanation of the issue – Proof of attempts to resolve the issue with the merchant 6. What happens after I raise a card transaction dispute claim? Step 1: Initial checks and communication Once you contact us, we’ll verify the details provided and may ask for more information if needed. We’ll then file a formal dispute with Mastercard if your case is eligible. Step 2: Merchant response The merchant will have the opportunity to accept or challenge your claim. If they challenge it, they may provide evidence to support their position. We will carefully review this before proceeding. Step 3: Updates and additional information You’ll receive an email update from us within five working days of your initial contact with us. Be sure to check your inbox and spam folder for updates, as we may request additional information to continue the investigation. Step 4: Temporary refund (if applicable) In some cases, we may issue a temporary refund while the investigation is ongoing. Please note that if your dispute is unsuccessful, this refund may be reversed, and we’ll notify you of the outcome. Step 5: Final decision We’ll let you know the outcome as soon as possible. While we aim to resolve disputes within 60 days, the timeline can vary depending on the complexity of the case and response times from other parties. A final decision is made in accordance with Mastercard’s rules and guidelines. Need more help? Our customer service team is here to assist you. Contact us if you have any additional questions or need further guidance via our in app chat feature or email support@tallymoney.com External Dispute Processes Want to dispute a payment made to Amazon, Netflix, Apple, or Google? These companies have their own processes for managing and disputing payments. Use the links below for guidance: – [Amazon](https://www.amazon.co.uk) – Sign in and go to Customer Service to dispute payments. – For subscriptions: Go to Your Account > Membership & Subscriptions. – [Netflix](https://www.netflix.com) – Sign in and visit the Help Centre for billing issues. – [Apple](https://support.apple.com) – Through their website: Go to Billing and Subscriptions. – On an Apple device: Open Settings > Your Name/Apple ID > Subscriptions. – [Google](https://myaccount.google.com) – For disputes: Sign in and select Payments & Subscriptions > Manage Purchases. – To manage subscriptions: Select Manage Subscriptions. – [PayPal](How to dispute with a seller?) – Sign in and go to the Resolution Centre.

Was this article helpful?
Yes No

Related Articles

Need Support?

Can't find the answer you're looking for?
Contact Support

Real World Examples

  1. Fancy a coffee? Use your TallyMoney Mastercard. Boom – paid. (Yes, you’re buying a flat white with gold. How amazing is that?)

  2. Need cash? Use any Mastercard ATM worldwide or spend across the globe. ZERO fees from us, ZERO markup. (When you spend or withdraw, your gold converts instantly at the global spot price. No catches, no hidden charges – just straight-up Mastercard exchange rates. Because your money shouldn’t cost you… more money.)

  3. Want some money back in your bank? Just tap ‘transfer’ in the app. (Though after a while, you might wonder why you’d want to…)

    Zero faff. Zero waiting. Zero fees when you spend tally.

Meet Cameron Parry

Meet the guy who wouldn’t accept being trapped in a ‘heads they win, tales we lose’ government-run monetary system that protects and benefits the financial institutions, to the detriment of the public. Where people’s deposits are constantly at risk, and losing value through inflation caused by central bankers and politicians.

If necessity is the mother of invention, then frustration may be the roommate’s cousin of motivation. In any case, he decided to stop getting mad and start a new monetary system with sound money. Where deposits serve the depositor, where savings build wealth for savers, and transactions are made in a familiar way. And he called it TallyMoney.

TallyMoney: Gold upgraded

With TallyMoney:

  • Your pounds instantly become physical gold (1 tally = 1mg of real gold)
    Stored in Swiss vaults (not under your bed)
  • Fully insured and allocated (actually yours, not a paper promise)
  • Spend it anywhere with your TallyMoney debit Mastercard
  • Transfer back to pounds instantly if needed (but why would you?)

We’re not anti-bank because it’s trendy. We’re anti-bank because the current system is rigged against you. Every day you leave money in a “savings” account, you’re funding their profits while your wealth evaporates.

Enter gold: the original currency

Why gold? It’s value is universally acknowledged.

  • It’s not controlled by any single government
  • It can’t be printed or manufactured
  • It’s actually scarce 
  • It requires effort to extract it 
  • It doesn’t rust, decay, or disappear
  • It has remarkable properties

So while the pound’s lost 50% of its value since 2004, gold’s grown by 146% in the last decade alone. While your bank savings got mugged by inflation, gold owners were laughing all the way to… well, not the bank.

But here’s the rub: Traditional gold ownership is a right pain. Buy physical bars? Prepare for storage fees that’ll make your eyes water, insurance premiums that never end, and a 5-10% haircut when you need to sell. Plus, try buying your weekly shop with a gold ingot.
Paper gold ETFs? They’re classed as Tier 3 assets for a reason – that’s financial speak for “risky as hell.” You don’t own gold, you own a promise. A tradeable IOU. And when everyone wants their gold at once? Good luck with that. So you’re stuffed either way: real gold that’s impossible to use, or fake gold that might not be there when you need it.
Until now.

The truth about inflation

How? Well, when politicians overspend (and they invariably do), they need more money to ‘stimulate the economy’. But raising taxes makes voters angry. So what do they do? They fire up the money printer, and boy do they love to print. To give you a sense of the scale, since 2015 the Bank of England has created £520bn out of thin air through “quantitative easing” (electronic money printing) plus £86bn in physical currency. 

Thing is, more pounds in circulation = each pound is worth less. Think about it: In 2004, £100 could buy you a decent night out, theatre tickets, and a cab home. Today? That same £100 barely covers the theatre tickets. Your money didn’t disappear – it was diluted, like someone’s been topping up your whisky with water when you weren’t looking.

The “2% inflation target” they bang on about? That’s them telling you they plan to steal 2% of your wealth every single year. And calling it healthy.

How TallyMoney actually works?

  1. First things first: we’ve got actual gold bullion* (none of that paper-promise nonsense) locked up tight in a Brinks vault in Switzerland. Yeah, those Brinks – the security legends who’ve been protecting valuables since Queen Victoria was on the throne.

  2. You send your pounds to your TallyMoney account (bye-bye, inflation-addicted fiat!).

  3. We use the global gold spot price to instantly turn your currency into its weight in gold. No hidden or fuzzy exchange rates, just the real market gold price + 1.49% gold purchase fee.

  4. Each milligram of your physical gold = 1 tally (we keep it decimal because no one wants to faff about with troy ounces – the specific unit for measuring gold).

  5. That’s it! Your app shows your balance in tally, but remember – those aren’t just numbers on a screen. That’s your solid gold, in milligrams, sitting pretty in Switzerland.
  6. You can now save and spend your gold as you see fit.

*All Tally gold is sourced from LBMA-accredited providers because we’re rebels with a cause… and standards. Instead of tracking the gold price per kg, your money is directly converted based on the real-time global gold spot price.

TallyMoney is 
real money

  1. Store of value
    Your gold sits in a Swiss vault (not getting ‘quantitatively eased’ away)
    Evidenced by 5,000 years of holding its value
    Can’t be inflated by government whim and fingers on the ‘currency print’ button
  2. Medium of exchange
    Spendable at 150+ million shops worldwide (thanks, Mastercard)
    Currency converts instantly at market rates (no sneaky margins)
    Moves as quickly as sending a text 
  3. Unit of account
    1 tally = 1mg of gold. Simple
    Stable enough to actually plan your future with
    Speaks every currency’s language (gold’s kind of a big deal everywhere)

This is why TallyMoney is so much more than just owning Gold – it’s a real financial revolution. We’re not just helping you own gold; we’re bringing back what money was always meant to be. Sound Money for a Brighter Future. Because your hard work and wealth deserve better than being slowly robbed by external forces.

We want you to have real money

  1. A store of value:
    Keeps its value over time
    Insulated from devaluation/inflation
    Actually rare and can’t be created out of thin air
  2. Medium of exchange:
    Easy to use for everyday transactions
    Widely accepted
    Can be transferred efficiently
  3. Unit of account:
    Works like a proper value-measuring stick (imagine if your ruler shrunk every year – mad, right?)
    Splits nicely into useful bits
    Reliable enough to plan your future with

Why does this matter? Because your hard work deserves better than being turned into monopoly money by someone else’s actions. Every time your currency loses value (inflation) its stealing from your past work, which harms your present savings, and your future dreams.