We will collect personal information like your name, address and date of birth when you apply for, or use any of our products or services. We will also collect data from your use of our website and app. The type of information that we collect from you will depend on your relationship with us:
Information requested from you when you make an application for one of our products or services (including, but not limited to name, postal address, telephone number, email address, date of birth) or at any time about your personal and financial circumstances or which we gather about you from the way you use and manage any account which we open for you.
Details of any transactions (including any purchases of goods or services and other payments to and from your account) such as the amount, date and currency of a purchase and the supplier category (such as petrol station, supermarket or medical services).
We will keep details and records of when you contact us and we contact you, like calls, emails, text messages, social media messages or other communications.
User interactions and log data when you use our website(s) and app and click on our adverts on other websites (see information on cookies on our website)
Mobile device specific data.
Information we receive about you from third parties, such as credit reference or fraud protection agencies.
Information that is publicly available.
Information from social media sites.
Please note that your external security details will be stored on a third party secure server and not on your mobile phone. Your external security details will be encrypted when stored and encrypted when data is transmitted – we will never see or have access to your external security details.
We collect information from you:
Data protection law says that we are allowed to use personal information only if we have a proper reason to do so. We’ll process your personal data on the following legal basis and for the following purposes:
As necessary to perform our contract with you for the relevant account, product or service:
To take steps at your request before entering into the contract;
To manage and perform that contract;
To complete a supplier switch that you have requested;
To keep our records up to date;
To trace your whereabouts to contact you about your account and recovering money that is owed to us; and
To analyse your balances and transactions of your linked accounts to identify opportunities to save.
As necessary for our own legitimate interests, that is when we have a business or commercial reason to use your information, for example:
For good governance, accounting and managing and auditing our business operations;
To keep our records up to date;
Working out which of our products and services may be of interest to you;
To monitor emails, calls other communications and activities on your account;
For market research, analysis and developing statistics; and
To send you marketing communications (including automated decision making relating to this), which may include but is not limited to us sending you a Monthly Newsletter as well as exclusive offers and updates.
As necessary to comply with a legal obligation, for example:
To comply with our legal and regulatory requirements and related disclosures;
To establish and defend our legal rights;
For activities relating to the prevention, detection and investigation of crime;
To verify your identity, make credit, fraud prevention and anti-money laundering checks;
To monitor emails, calls and other communications and activities on your account.
Based on your consent, for example:
When we process any special categories of personal data about you at your request (e.g. information concerning your health);
To send you marketing communications where we’ve asked for your consent to do so.
You’re free to withdraw your consent at any time, however this will mean that we will not be able to do certain things for you.
We will use the personal information we hold about you, and data from the technology/devices you use to access your account(s) to:
Provide, manage and develop our products and services
Understand your preferences and advise you about our other products and services
Undertake market research, transactional analysis, statistical analysis and system testing
Update our records
Confirm your location
Prevent and investigate fraud, money laundering and other crimes
If we believe that you have tax obligations in another country, we may disclose personal information of yours with those tax authorities, or with HM Revenue and Customs, who may share the information with the other tax authorities.
We may search, use and share the records held by domestic and international credit reference agencies and fraud prevention agencies, as well as our own internal records to:
Confirm your identity and prevent fraud or money laundering
Check your credit history and income details for affordability
We and fraud prevention agencies may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.
Third parties acting on our behalf, including our service providers and agents who help us manage your products and services, for example our payment, aggregation and other partners;
Credit referencing agencies to check your credit rating;
Know your Customer (KYC) and cyber security providers;
Relevant government bodies, authorities and regulatory bodies in order to comply with our regulatory and reporting obligations;
IT providers/hosted IT solution providers to enable us to provide our products and services to you;
Debt collection agencies in the event we need to collect arrears from you;
Other service providers via a shared, secured database for income verification and affordability checks and to manage/collect arrears;
Our professional advisors (lawyers, accountants and consultants);
Any other parties connected with your account e.g. guarantors and joint account holders;
Market research companies to assist us in improving our product or service delivery;
Any third party who is restructuring, selling or acquiring our assets, as long as that party uses the personal information in accordance with the terms of any agreements between you and us;
If you have cards linked to your account, we’ll share transaction details with MasterCard, who provide our cards. They may transfer this information overseas to deal with transactions, resolve disputes and/or for statistical purposes.
Anyone else where we have your consent or where it is required by law.
We will make sure that anyone acting on our behalf only uses your personal information in line with our instructions and that they keep the data safe.
We won’t share or give your personal information to external companies for their own marketing purposes.
From time to time, we may send you information about products or services that could be of interest. We will only contact you if you have provided your express consent for us to do so. Should you change your mind, you may opt-out or unsubscribe any time.
We may also contact you with offers and promotions from our network of carefully selected partners, which requires separate consent and from which you can unsubscribe or opt-out at any time.
It is not our practice to contact you if you have made it clear that you do not wish to hear from us about our products and services. We are committed to only sending marketing communications that you have clearly expressed an interest in receiving.
If you wish to unsubscribe from emails sent by us, you may do so at any time by clicking on the “unsubscribe” link within the email. In addition, you can update your contact preferences at any time in the TallyMoney app on the privacy settings page. Alternatively, you can contact us at [email protected] to update your contact preferences.
Your personal data may be converted into statistical or aggregated data which cannot be used to identify you, then used to produce statistical research and reports. This aggregated data may be shared and used in all the ways described above.
After you stop being a customer, we may keep your data for up to 7 years for one of these reasons:
If any applicable regulation or law requires us to retain your data for a longer or shorter period of time, we shall retain it for that period. We will not retain your data for longer than is necessary.
You have certain rights under applicable data protection law, these rights are:
The right to be informed about our processing of your personal data
The right to request access to your personal data and information about how we process it
The right to have your personal data corrected if it is inaccurate and to have incomplete personal data completed (the “right to rectification”)
The right to have your personal data deleted (the “right to be forgotten”)
The right to restrict processing of your personal data
The right to move, copy or transfer your personal data (“data portability”)
The right to object to the processing of your personal data
Rights in relation to automated decision making including profiling
You can find out more information about your rights at the Information Commissioner’s website:
If you choose not to give us the personal information that we request either during an application process or during the life of an account or product, it may delay or prevent us from meeting our obligations. It may also mean that we cannot perform the services needed to manage your accounts/provide your chosen products and services. It could mean that we have to cancel a product or service you have with us.
Please let us know if you are unhappy with how we have used your personal information. You can contact us at [email protected]. You also have the right to complain to the Information Commissioner’s Office who can investigate our compliance with data protection law. Find out how at www.ico.org.uk. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
We will use reasonable endeavours to ensure that your personal information is accurate. In order to assist us with this, please notify us of any changes to the personal information that you have provided to us by updating your details on the Tally App or by contacting us at [email protected].
We are required to employ adequate technical and organisational security measures to protect your personal information from any loss, destruction, damage or unlawful disclosure. However, please remember that no transmission over the Tally App or the Tally Website can ever be guaranteed as secure. Consequently, please note that we cannot guarantee the security of any personal information (including external security details) which you transfer via the Tally App or the Tally Websites.