During my whole working life I have always worked within the customer service sector in some way, from dealing with customers face to face, over email, phone calls or via letter. One thing I have always believed is that any company should encourage and utilise feedback and appreciate customers for taking the time to share it.
When I started at Tally I knew that the feedback from customers would help grow the product (due to it being a new banking concept for the public). So in the beginning this was a tough task as we were learning and adapting how best to educate people about the product. What I knew for sure was we had something that was needed.
During the testing stage we had customers who shared a lot of feedback which was really helpful and continues to be. I am not saying feedback is always positive but you can learn from it all regardless. With the development of the app over time, whilst we have a lot of development ideas internally to roll out, we have taken on board feedback about a lot of things and added some of those suggestions to our roadmap. A lot of this feedback comes via our monthly Q&As on the customer community or even just a discussion raised on the community or via email ([email protected]).
Speaking to customers who use Tally is great as people use it for a number of different reasons from an easy way to hold gold and being able to spend it, saving for the future in a form of money that holds its value over time, the savings when using Tally when travelling, to name a few. You can see what a few people have said about the product over time and the various ways they use their Tally account: