Join Tally

Customer Services Representative

We are looking for a high-performing, innovative individual to join Team Tally as a Customer Services Representative, reporting to the Customer Operations Manager. The role is based in North London.

Responsibilities:  

• Maintaining a positive, empathetic and professional attitude toward customers and responding promptly at all times 

• Communicating effectively with customers through various channels.

• Acknowledging and resolving customer complaints, whilst remaining positive.

• Attracting customers by promoting the product and company, answering questions and addressing concerns as they arise. 

• Resolving issues and troubleshooting technical problems (full training is given).

• Occasionally taking on other responsibilities as the need arises.

• Working on a rota basis including some Saturday shifts.

What we look for in your professional skills: 

Educated to degree level or equivalent (preferable), with excellent communication skills, and the ability to ‘get things done’ in a flexible, dynamic organisation.

• Excellent analytical, organisational and time-management skills. 

• Passion for delivering high-quality customer experiences in a fast-paced environment.

• Strong verbal and written communication skills (English speaking required).

• Ability to communicate effectively and efficiently across a multi-disciplinary team including the ability to interface between technical and non-technical teams. 

• Good attention to detail with the ability to handle large volumes of information, and logically analyse and interpret data from multiple sources. 

• Thoughtful, systematic approach and demonstrable experience in delivering against tight deadlines.

• Experience with technology and comfortable using several different tools/systems.

• A keen researcher with a sharp eye for detail and a pragmatic approach to problem-solving.

• The ability to work autonomously when required.

• Proof of your right to work in the UK and A full DBS check will be required.

• Prior experience in the financial industry is a bonus.

What you can expect from us: 

● Salary Range: £26,000- £27,000 based on experience, as well as the opportunity for equity in the company 

● 25 days annual leave 

● A fun and vibrant office environment with one day WFH!

● Regular team lunches and socials 

● Opportunities for personal growth, professional development and further training 

● Competitive Workplace Pension Scheme 

You will receive comprehensive training to develop your understanding of TallyMoney and our in-house systems. 

We encourage any potential applicants to sign up for a TallyMoney Account to experience the many benefits it has to offer and to get a deeper understanding of the exciting role we have in the future of money. 

TallyMoney is an Equal Opportunity Employer and does not discriminate based on race, religion or belief, colour, sex or gender identity, sexual orientation, age, disability, national origin, marital status, or any other basis (covered by appropriate law). 

If you’re interested in finding out more, please apply with a copy of your CV and a cover letter outlining your suitability for this role to [email protected] and we’ll be in touch!