This policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
TPL is committed to safeguarding the privacy of your information. By “your data”, “your personal data”, and “your information” we mean any personal data about you which you or third parties provide to us.
We may change this Policy from time to time so please check this page regularly to ensure that you’re happy with any changes.
Transact Payments Limited (“TPL”, “we”, “our” or “us”) is the issuer of the payment card (“Card”) and provider of the electronic money account (“Wallet”). TPL is the Data Controller only for the personal data which you give to us so that we can provide you with the Card and Wallet. TPL is an e-money institution, authorised and regulated by the Gibraltar Financial Services Commission. Our registered office address is 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA and our registered company number is 108217.
TallyMoney Limited is the Program Manager for your card program and is the Data Controller for any personal data which you provide which is not related to the provision of the Wallet or Card. TallyMoney Limited is incorporated and registered in England and Wales with registered office at North West House, 119 Marylebone Road, London, NW1 5PU and company registration number 07089561.
We collect information from you when you apply online or via a mobile application for a Card or Wallet which is issued by us. We also collect information when you use your Card or Wallet to make transactions. We may also process information from the Program Manager, other third-party payment partners and service providers. We also obtain information from third parties (such as fraud prevention agencies) who may check your personal data against any information listed on an Electoral Register and/or other databases. When we process your personal data we rely on legal bases in accordance with data protection law and this privacy policy. For more information see: On what legal basis do we process your personal data?
Contract
Your provision of your personal data and our processing of that data is necessary for each of us to carry out our obligations under the contract (known as the Wallet and Card Agreement or similar) which we enter into when you sign up for our payment services. At times, the processing may be necessary so that we can take certain steps, or at your request, prior to entering into that contract, such as verifying your details or eligibility for the payment services. If you fail to provide the personal data which we request, we cannot enter into a contract to provide payment services to you or will take steps to terminate any contract which we have entered into with you.
Legal/Regulatory
We may also process your personal data to comply with our legal or regulatory obligations.
Legitimate Interests
We, or a third party, may have a legitimate interest to process your personal data, for example:
When you apply for a Card or a Wallet, we, or our partners or service providers, collect the following information from you: full name, physical address, email address, mobile phone number, phone number, date of birth, gender, login details, the source of your funds, IP address and device details, identity and address verification documents.
When you use your Card or Wallet to make transactions, we store that transactional and financial information. This includes the date, amount, currency, Card number, Card name, account balances and name of the merchant, creditor or supplier (for example a supermarket or retailer). We also collect information relating to the payments which are made to/from your Wallet, including the name and account details/card of any person or account or card you receive funds from or send funds to, including any messages or references sent with the payment.
We use your personal data to:
set up your account, including processing your application for a Card or Wallet, creating your account, verifying your identity and printing your Card.
maintain and administer your account, including processing your financial payments, processing the correspondence between us, monitoring your account for fraud and providing a secure internet environment for the transmission of our services.
comply with our regulatory requirements, including anti-money laundering obligations.
improve our services, including creating anonymous data from your personal data for analytical use, including for the purposes of training, testing and system development.
When we use third party service partners, we ensure that there is a contract in place that requires them to keep your information secure and confidential.
We may receive and pass your information to the following categories of entity:
To deliver services to you, it is sometimes necessary for us to share your personal information outside the UK/Gibraltar e.g.:
These transfers are subject to special rules under Gibraltar data protection law.
These countries do not have the same data protection laws as Gibraltar. We will, however, ensure the transfer complies with data protection law and all personal information will be secure. We will send your data to countries where the Gibraltar Government has made a ruling of adequacy, meaning that they have ruled that the legislative framework in the country provides an adequate level of data protection for your personal information. You can find out more about adequacy regulations here and here.
Where we send your data to a country where no adequacy decision has been made, our standard practice is to use standard data protection contract clauses that have been approved by the United Kingdom government and/or the European Commission. You can obtain a copy of the European Commission’s document here and the UK’s document here.
If you would like further information, please contact our Data Protection Officer on the details below.
We will store your information for a period of five years after our business relationship ends in order that we can comply with our obligations under applicable legislation such as anti-money laundering and anti-fraud regulations. If any applicable legislation or changes to this require us to retain your data for a longer or shorter period of time, we shall retain it for that period. We will not retain your data for longer than is necessary.
You have certain rights regarding the personal data which we process:
We recognise the importance of protecting and managing your personal data. Any personal data we process will be treated with appropriate care and security.
These are some of the security measures we have in place:
While we take all reasonable steps to ensure that your personal data will be kept secure from unauthorised access, we cannot guarantee it will be secure during transmission by you to the applicable mobile app, website or other services over the internet. However, once we receive your information, we make appropriate efforts to ensure its security on our systems.
We hope that our Data Protection Officer can resolve any query or concern you may raise about our use of your personal information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in Gibraltar is the Gibraltar Regulatory Authority. Their contact details are as follows:
Gibraltar Regulatory Authority,
2nd floor, Eurotowers 4, 1 Europort Road, Gibraltar.
(+350) 20074636/(+350) 20072166 [email protected]
Our website may contain links to other websites. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
We keep our Privacy Policy under review and we regularly update it to keep up with business demands and privacy regulation. We will inform you about any such changes. This Privacy Policy was last updated on 15th February 2024.
If you have any questions about our Privacy Policy or the personal information which we hold about you or, please send an email to our Data Protection Officer at [email protected].
If you have any questions about our Privacy Policy or the personal information which we hold about you, please send an email to our Data Protection Officer at [email protected]
Value of tally in GBP fluctuates in line with the gold price. Tally and TallyMoney are registered trademarks with respect to the goods and services the marks are registered for. UK-incorporated TallyMoney UK Ltd and its Guernsey-incorporated parent entity Tally Central Ltd (together “Tally”) buy, hold and sell physical gold for customers and provide the TallyMoney Accounts and the tally currency (“TAG”). Each unit of TAG represents 1 milligram of insured allocated physical gold held in high security vaults for and on behalf of the customer by Tally.
Payment Accounts with sort code and account number used to receive GBP funds transfers are issued by Transact Payments Limited (TPL), a licensed electronic money institution authorised and regulated by the Gibraltar Financial Services Commission to issue electronic money and provide payment services. TPL is incorporated and registered in Gibraltar with company number 108217 and registered office is at 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme, any customer GBP will be held in one or more segregated accounts and safeguarded in line with Part 4 of the Financial Services (Electronic Money) Regulations 2020.
Your TallyMoney debit Mastercard is welcomed at millions of locations worldwide. This card is issued by Transact Payments Limited pursuant to licence by Mastercard International Incorporated. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.
2024 TallyMoney
Value of tally in GBP fluctuates in line with the gold price. Tally and TallyMoney are registered trademarks with respect to the goods and services the marks are registered for. UK-incorporated TallyMoney UK Ltd and its Guernsey-incorporated parent entity Tally Central Ltd (together “Tally”) buy, hold and sell physical gold for customers and provide the TallyMoney Accounts and the tally currency (“TAG”). Each unit of TAG represents 1 milligram of insured allocated physical gold held in high security vaults for and on behalf of the customer by Tally.
Payment Accounts with sort code and account number used to receive GBP funds transfers are issued by Transact Payments Limited (TPL), a licensed electronic money institution authorised and regulated by the Gibraltar Financial Services Commission to issue electronic money and provide payment services. TPL is incorporated and registered in Gibraltar with company number 108217 and registered office is at 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme, any customer GBP will be held in one or more segregated accounts and safeguarded in line with Part 4 of the Financial Services (Electronic Money) Regulations 2020.
Your TallyMoney debit Mastercard is welcomed at millions of locations worldwide. This card is issued by Transact Payments Limited pursuant to licence by Mastercard International Incorporated. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.
2024 TallyMoney