Tally^®
Here to help.

The Tally app can be downloaded for use on Apple and Android devices, from the App Store or Google Play, respectively.

You have to be 18 years old to have a Tally account. 

Upon opening your account, you will need to select the colour of your physical debit card and then a virtual card will be issued automatically.

You need to verify your identity in order to use your Tally account. 

This policy is in line with a banking regulation commonly known as 'Know Your Customer’ (KYC) and is the process of a business verifying the identity of its clients.

It is simply an anti-corruption and fraud measure.

Here is some tips to ensure the identity verification goes smoothly:

• Take a clear picture of your identity document, where every single detail is readable without any blur
• Take the photos somewhere brightly lit with natural light
• Make sure your flash is switched off to avoid glare on your documents
• Make sure the details on your Tally profile match the details on your legal document
• Do not take a picture of a picture/copy

The rate at which Tally is converted in and out of fiat currencies such as GBP(£), EUR(€) and USD($) is directly taken from the global interbank prices for spot gold. 

There are currently two ways of buying Tally. The first and the easiest for our UK based customers is to transfer funds to the Tally banking account details, which can be found in the 'Buy Tally' tab, from any other personal bank account held in your name. 

It is important that your personal Tally reference code, which can be found in the 'Buy Tally' tab, is included as the transfer reference, otherwise your deposit may be delayed, or returned. When the funds arrive with us they will be automatically converted into Tally at the prevailing rate. We aim to process all GBP deposits in 1 working day. 

The second way to buy Tally is to deposit Euros directly into your IBAN. This deposit must be done from a Euro account based in mainland Europe, rather than a UK based Euro account. While Tally will not charge you a fee for a Euro IBAN transfer, it is important to consider the possibility of the origin bank charging you fees, and as such we cannot guarantee that the amount that was sent will be equal to the amount deposited in your account.

To log out, click ‘Account’ at the top right of screen when on the ‘Home’ tab. The option to ‘Log Out’ is present below ‘Invite Friends’.

To close your Tally account, you should contact Tally Support via chat, email or telephone so that we can assist you with this process.

Your Tally account is individual to you. In the near future we plan to offer direct debit and other banking facilities.

UK domestic Sterling (£) transfers through Faster Payments normally arrive with us within 2 hours - once funds have cleared into our bank accounts, they will be converted into Tally during business hours (Monday-Friday) on an hourly basis at the prevailing rate.

For Euro (€) payments, please note there is a 3pm cut-off time for same day processing. Requests received after this time will be processed the following banking day. As a general rule, sending Euros (€) outside the UK using SEPA may take 1 to 2 banking days to be credited to the beneficiary bank.

For our initial launch period, daily limits will be implemented on all accounts.

There will be a daily limit of £250 on ATM withdrawals, and a daily limit of £1,000.

The daily maximum card spend is £1,000. 

There will be no daily limits on deposits and withdrawals to and from your account.

These will be available within the app very soon.

These will be in a PDF format and you will be able to print them if you would like a physical copy.

You can transfer Tally to anyone who has a Tally account. Select the ‘Pay’ option in the App (4^th tab), and under ‘Create a New Payee’ select the ‘TALLY’ option. You can then set the amount you want to pay and make the payment by entering the email and Tally ID of the desired recipient.

Yes, as long as that person has a Tally account. You will need their email and their Tally ID to send Tally to them.

Some purchases at merchants take more time than others. For instance, TFL fees may only be charged at the end of a day. Typically, the balance should update itself within 24 hours. Failing that, you are always welcome to contact Tally Support for more help.

There is no charge for sending Tally to another Tally account holder.

We do not currently accept Bitcoin or any other forms of cryptocurrency payments in exchange for Tally. 

Yes. Upon opening a Tally account, you will be allocated a unique account number.

All of your data is securely stored. For more information, please refer to our Privacy Policy located within the app and on our website.

To update any personal information please email us at identity@tallymoney.com or call us at 0203 858 0373, so that we can advise you on which documentation is necessary to update your details.

To activate or deactivate notifications, click ‘Account’ at the top right of screen when on the ‘Home’ tab. The ‘Notifications’ tab should be present below ‘Personal Details’. From here, you can activate or deactivate the notifications you receive from Tally.

If you move address, please contact us via support@tallymoney.com or through the in-app chat function with details of your new address as well as proof of this address change. 

This proof of address can either be in the form of an updated driver’s license, or another document dated in the last 3 months with your name and address clearly stated, such as a bank statement or utility bill.

A debit card like Tally is linked to an individual banking account and card in your name. A prepaid card is when money is loaded on to a card which is not always in your name and has less consumer protection. Also, debit cards are more widely accepted than prepaid cards.

Your Tally card will work anywhere that Mastercard^® is accepted.

No. Once you have registered your Tally account and have chosen your card colour, your Tally Mastercard® will be delivered to your address free of charge.

Yes. One replacement card per year is free of charge. Any additional cards will incur a cost of 200 Tally per card.

Your Tally Mastercard^® will be accepted globally through the Mastercard^® network.

If you do not recognize a recent transaction, please get in contact with Tally Support, either through in-app chat or via telephone so that our transaction team can investigate.

No. When your card is frozen, all payments are blocked so you will be unable to pay with either your virtual or physical Tally cards.

You can withdraw money from an ATM machine. As your Tally card is connected to a Euro account you might get asked on the ATM screen make this withdrawal in local currency or Euros, we advise that you select whatever the local currency is. 

This is the same if you are paying for something with your Tally card and get asked if you want this in Euros or local currency, we advise to use the local currency as well.

Examples:

If you are in the UK use GBP

If you are in the USA use US dollars 

If you are in China use Renminbi.

Your PIN may be blocked if there are several unsuccessful attempts to enter it. To unblock your PIN, please contact Tally Support, via telephone at 0203 858 0373.

You get the Mastercard^® wholesale FX rates with no mark-ups or charges from us. Just remember to pay in local currency, otherwise the local bank will make the conversion and charge you more. We also don’t charge any fees for using ATMs. Any costs incurred are a result of the ATM’s fees and not Tally’s. Make sure you are using a free ATM machine.

1 unit of Tally is 1/1000th of a gram of physical gold. The ownership of the gold is 100% allocated to you.

Tally is 100% physical allocated gold. There are no derivatives, securities or companies between you and the ownership of your Tally.

In the case of fraudulent activity, merchant disputes, authorisation-related disputes or point of interaction errors, Tally protects you under the Mastercard chargeback scheme. Customers have 120 days from the date of the transaction in which to notify Tally, and provide the details of the incorrect charge, at which point we will process fraudulent claims within 24 hours, and all other claims within 45 days.

For more information, visit the page below: http://www.theukcardsassociation.org.uk/individual/chargeback-for-credit-and-debit-card-purchases.asp

No. Tally represents direct ownership of physical gold. We do not use cryptography or a decentralised ledger. All Tally transactions are processed through Railsbank's ledger technology and banking platform.

Tally enables the delivery of gold to UK based customers. If you would like to request a delivery, please contactsupport@tallymoney.com. We aim to respond to all gold delivery requests within 24 hours.

Tally is implementing a detailed monthly auditing process, in conjunction with a major accountancy and auditing firm.

We update the exchange rate at least twice per minute.

TallyMoney LTD is an Electronic Money Directive Agent (Financial Conduct Authority Reference Number 902059) under the Financial Conduct Authority-licensed E-Money Institution, PayrNet Limited (Financial Conduct Authority Reg. No. 900594). Registered in England and Wales. Registered No. 07089561.

https://register.fca.org.uk/ShPo_FirmDetailsPage?id=0010X00004ETFsKQAX

Yes, Physical gold is a commodity. Therefore, any profits or losses that arise from owning Tally are subject to CGT in the UK. This can be calculated in your Tally activity pages upon request.

If you would like more information on CGT please go to the government link below: https://www.gov.uk/capital-gains-tax

Yes. Tally is only available to UK residents at this time. If you are moving abroad, please contact Tally Support.

We are based in London. Our address is Salisbury House, London Wall, London, EC2M 5QQ.

All physical Tally is stored in LBMA-approved (London Bullion Market Association) storage facilities in Zurich, Switzerland.

Yes. Our storage partner is fully insured for all the physical gold that they store on behalf of our customers.

Unlike traditional banks where your deposits are guaranteed under the Financial Services Compensation Scheme (FSCS) up to £85,000, your tally is directly owned by you and insured up to the full amount of your holding.

Please email support@tallymoney.com, call us on 0203 858 0373, or use the in-app help desk.

Please either email any complaints to us at support@tallymoney.com, call us on 0203 858 0373, or send an in-app message. If you would like to mail us a letter, you can send it to our address:

Tally Money Ltd, Salisbury House, London Wall, London, EC2M 5QQ.

We offer our condolences at the passing of a client. In the unfortunate event of a client death, an heir, administrator, executor or appointed representative of the client should email support@tallymoney.com or call us on 0203 858 0373. Our team will do what we can to help you.

If you find a bug in the app, please email Tally Support at support@tallymoney.com, call us on 0203 858 0373 or engage the in-app help desk.

Please include the phone and operating system you use (Android or iOS) and the version of the app you are using.

No. Tally does not have any cheque books.

With Tally, you own a physical asset (gold) held in a secure Swiss vault. That means there are storage and insurance costs, as well as operational costs for running the Tally platform. Instead of multiple fees and hidden mark-ups, we have a single, transparent charge of 0.1% of your monthly holding. This is calculated daily and charged monthly. Any holding above 500,000 Tally is charged at 0.05%.

Tally cannot offer tax advice to customers. Tally operates inside the United Kingdom and is subject to United Kingdom tax laws.