Tally^®
Here to help.

The Tally app can be downloaded for use on Apple and Android devices, from the App Store or Google Play, respectively.

When you sign up to Tally, you will be asked to submit a copy of a UK identification document which contains photographic ID. This is used to carry out a number of checks to ensure your account is secure. 

At the moment, we only accept the following UK documents when signing up:

UK driving licence
UK Passport

You have to be 18 years old to have a Tally account. 

The rate at which Tally is converted in and out of fiat currencies such as GBP(£), EUR(€) and USD($) is directly taken from the global interbank prices for spot gold. 

Transfer funds to the Tally banking account from your personal account. When the funds arrive with us, they will be automatically converted into Tally at the prevailing rate.

Yes. Upon opening a Tally account, you will be allocated a unique account number.

All of your data is securely stored. For more information, please refer to our Privacy Policy located within the app and on our website.

A debit card like Tally is linked to an individual banking account and card in your name. A prepaid card is when money is loaded on to a card which is not always in your name and has less consumer protection. Also, debit cards are more widely accepted than prepaid cards.

If your card and/or phone is lost or stolen, contact Tally Support immediately, so we can place a temporary freeze on your account. This can be done by email, telephone or live chat both in app or on our website. You can order a new card if your original is lost. If you are unable to access the app, you can also call Tally Support to cancel your card and order a new one. Make sure your registered address is up to date, so that the new card can reach the correct destination.

Your Tally card will work anywhere that Mastercard^® is accepted.

1 unit of Tally is 1/1000th of a gram of physical gold. The ownership of the gold is 100% allocated to you.

Tally is 100% physical allocated gold. There are no derivatives, securities or companies between you and the ownership of your Tally.

We update the exchange rate at least twice per minute.

TallyMoney LTD is an Electronic Money Directive Agent (Financial Conduct Authority Reference Number 902059) under the Financial Conduct Authority-licensed E-Money Institution, PayrNet Limited (Financial Conduct Authority Reg. No. 900594). Registered in England and Wales. Registered No. 07089561.

https://register.fca.org.uk/ShPo_FirmDetailsPage?id=0010X00004ETFsKQAX

Yes, Physical gold is a commodity. Therefore, any profits or losses that arise from owning Tally are subject to CGT in the UK. This can be calculated in your Tally activity pages upon request.

Yes. Tally is only available to UK residents at this time. If you are moving abroad, please contact Tally Support.