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Why our customer satisfaction score is the metric we’re proudest of

At TallyMoney, we look at a lot of metrics, from the price of gold to downloads of our app, but the metric that means the most to us is: Customer Satisfaction (CSAT) score.

Right now, our CSAT is 90%, and we couldn’t be prouder.

That’s far above the industry average, which for financial services companies is around 78%. The reason we’re so proud of this score is because it reflects the most important aspect of our work – taking care of our customers.

It’s called “hard work”

Earning and keeping a CSAT score of 90% isn’t a fluke. We’ve designed every aspect of TallyMoney to ensure our customers are supported every step of the way.

Our customer support team is UK-based and all of us are genuinely here to help. When you contact TallyMoney, you’re not speaking to an AI chatbot, or an offshore call centre, you’re talking to real people who know everything there is to know about TallyMoney, and are dedicated to making sure you get what you need.

And because life doesn’t always fit into a 9 to 5 schedule, we offer extended customer support hours. Unlike other companies, you can contact us any time between 8:30am and 7:30pm on weekdays, or on Saturdays from 9:30am to 5:30pm.

"Whenever I've had queries the support team really goes out of their way to quickly respond. It's one of the few products/services where I've felt genuinely cared for."
Jon, Trustpilot
"Company's are notorious for not communicating with Deaf people, treated as a burden and as second class citizens. NOT Tally! First time in 45 years, they worked with me, to communicate with me and not at me. Or simply ignoring l exist."
Marcus, Trustpilot
"The support team are excellent at sorting out any glitches you may encounter, they are very professional and fast to respond."
Dee, App Store
"I couldn't rate Tally money enough... it's a brilliant app and excellent service it gives real financial piece of mind. simple to use fully transparent and backed by physical gold rather than digital credit the app runs smoothly transfers are instant and great support all in all a refreshing return to honest money in a modern format"
Brad, App Store

Simple, transparent fees

Having spoken with many of our customers, we also know that a major reason our customers rate us so highly is because we do things differently from other financial services providers.

We don’t charge transaction fees. 

That means there are no surprise costs when you spend, move, or withdraw your money. Our modest account activation and handling fees go directly towards storing and insuring your physical gold, which is securely held in LBMA-accredited Swiss vaults on your behalf.

That means your money isn’t being lent out or put at risk, and you always know exactly what you’re paying for.

And even with these small fees, the value of gold has consistently outperformed inflation and the pound sterling by far.

Why it matters

Too many financial services companies outsource customer support to offshore call centres, or worse leave you in the hands of a mindless AI chatbot. To us, what matters more than these cost-saving initiatives is to make sure you are properly supported whenever you need us.

Our 90% CSAT score isn’t just a number, it’s proof that trust, real human service, and transparency still matter.

When you join TallyMoney, you will be looked after and treated with the proper care and attention you deserve. That is the TallyMoney difference.

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Real World Examples

  1. Fancy a coffee? Use your TallyMoney Mastercard. Boom – paid. (Yes, you’re buying a flat white with gold. How amazing is that?)

  2. Need cash? Use any Mastercard ATM worldwide or spend across the globe. ZERO fees from us, ZERO markup. (When you spend or withdraw, your gold converts instantly at the global spot price. No catches, no hidden charges – just straight-up Mastercard exchange rates. Because your money shouldn’t cost you… more money.)

  3. Want some money back in your bank? Just tap ‘transfer’ in the app. (Though after a while, you might wonder why you’d want to…)

    Zero faff. Zero waiting. Zero fees when you spend tally.

Meet Cameron Parry

Meet the guy who wouldn’t accept being trapped in a ‘heads they win, tales we lose’ government-run monetary system that protects and benefits the financial institutions, to the detriment of the public. Where people’s deposits are constantly at risk, and losing value through inflation caused by central bankers and politicians.

If necessity is the mother of invention, then frustration may be the roommate’s cousin of motivation. In any case, he decided to stop getting mad and start a new monetary system with sound money. Where deposits serve the depositor, where savings build wealth for savers, and transactions are made in a familiar way. And he called it TallyMoney.

TallyMoney: Gold upgraded

With TallyMoney:

  • Your pounds instantly become physical gold (1 tally = 1mg of real gold)
    Stored in Swiss vaults (not under your bed)
  • Fully insured and allocated (actually yours, not a paper promise)
  • Spend it anywhere with your TallyMoney debit Mastercard
  • Transfer back to pounds instantly if needed (but why would you?)

We’re not anti-bank because it’s trendy. We’re anti-bank because the current system is rigged against you. Every day you leave money in a “savings” account, you’re funding their profits while your wealth evaporates.

Enter gold: the original currency

Why gold? It’s value is universally acknowledged.

  • It’s not controlled by any single government
  • It can’t be printed or manufactured
  • It’s actually scarce 
  • It requires effort to extract it 
  • It doesn’t rust, decay, or disappear
  • It has remarkable properties

So while the pound’s lost 50% of its value since 2004, gold’s grown by 146% in the last decade alone. While your bank savings got mugged by inflation, gold owners were laughing all the way to… well, not the bank.

But here’s the rub: Traditional gold ownership is a right pain. Buy physical bars? Prepare for storage fees that’ll make your eyes water, insurance premiums that never end, and a 5-10% haircut when you need to sell. Plus, try buying your weekly shop with a gold ingot.
Paper gold ETFs? They’re classed as Tier 3 assets for a reason – that’s financial speak for “risky as hell.” You don’t own gold, you own a promise. A tradeable IOU. And when everyone wants their gold at once? Good luck with that. So you’re stuffed either way: real gold that’s impossible to use, or fake gold that might not be there when you need it.
Until now.

The truth about inflation

How? Well, when politicians overspend (and they invariably do), they need more money to ‘stimulate the economy’. But raising taxes makes voters angry. So what do they do? They fire up the money printer, and boy do they love to print. To give you a sense of the scale, since 2015 the Bank of England has created £520bn out of thin air through “quantitative easing” (electronic money printing) plus £86bn in physical currency. 

Thing is, more pounds in circulation = each pound is worth less. Think about it: In 2004, £100 could buy you a decent night out, theatre tickets, and a cab home. Today? That same £100 barely covers the theatre tickets. Your money didn’t disappear – it was diluted, like someone’s been topping up your whisky with water when you weren’t looking.

The “2% inflation target” they bang on about? That’s them telling you they plan to steal 2% of your wealth every single year. And calling it healthy.

How TallyMoney actually works?

  1. First things first: we’ve got actual gold bullion* (none of that paper-promise nonsense) locked up tight in a Brinks vault in Switzerland. Yeah, those Brinks – the security legends who’ve been protecting valuables since Queen Victoria was on the throne.

  2. You send your pounds to your TallyMoney account (bye-bye, inflation-addicted fiat!).

  3. We use the global gold spot price to instantly turn your currency into its weight in gold. No hidden or fuzzy exchange rates, just the real market gold price + 1.49% gold purchase fee.

  4. Each milligram of your physical gold = 1 tally (we keep it decimal because no one wants to faff about with troy ounces – the specific unit for measuring gold).

  5. That’s it! Your app shows your balance in tally, but remember – those aren’t just numbers on a screen. That’s your solid gold, in milligrams, sitting pretty in Switzerland.
  6. You can now save and spend your gold as you see fit.

*All Tally gold is sourced from LBMA-accredited providers because we’re rebels with a cause… and standards. Instead of tracking the gold price per kg, your money is directly converted based on the real-time global gold spot price.

TallyMoney is 
real money

  1. Store of value
    Your gold sits in a Swiss vault (not getting ‘quantitatively eased’ away)
    Evidenced by 5,000 years of holding its value
    Can’t be inflated by government whim and fingers on the ‘currency print’ button
  2. Medium of exchange
    Spendable at 150+ million shops worldwide (thanks, Mastercard)
    Currency converts instantly at market rates (no sneaky margins)
    Moves as quickly as sending a text 
  3. Unit of account
    1 tally = 1mg of gold. Simple
    Stable enough to actually plan your future with
    Speaks every currency’s language (gold’s kind of a big deal everywhere)

This is why TallyMoney is so much more than just owning Gold – it’s a real financial revolution. We’re not just helping you own gold; we’re bringing back what money was always meant to be. Sound Money for a Brighter Future. Because your hard work and wealth deserve better than being slowly robbed by external forces.

We want you to have real money

  1. A store of value:
    Keeps its value over time
    Insulated from devaluation/inflation
    Actually rare and can’t be created out of thin air
  2. Medium of exchange:
    Easy to use for everyday transactions
    Widely accepted
    Can be transferred efficiently
  3. Unit of account:
    Works like a proper value-measuring stick (imagine if your ruler shrunk every year – mad, right?)
    Splits nicely into useful bits
    Reliable enough to plan your future with

Why does this matter? Because your hard work deserves better than being turned into monopoly money by someone else’s actions. Every time your currency loses value (inflation) its stealing from your past work, which harms your present savings, and your future dreams.